:root{--bg:#f6f5f2;--surface:#fff;--text:#1d1d1b;--muted:#6b6a66;--line:#e4e2dc;--accent:#2f5bd3;--accent-text:#fff;--error:#b42318;--success:#1e7a45;--status-bg:#eef1fb;--status-done:#e7f4ec;--status-wait:#fdf3e2;--note-bg:#fff8e6;--note-line:#e9c46a;--radius:12px;--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light dark}@media (prefers-color-scheme:dark){:root{--lightningcss-light: ;--lightningcss-dark:initial;--bg:#161616;--surface:#1f1f1f;--text:#ecebe7;--muted:#a19f99;--line:#333331;--accent:#7c9bff;--accent-text:#0e1324;--error:#ff8a80;--success:#6fd39a;--status-bg:#242b40;--status-done:#1f3327;--status-wait:#3a2f1d;--note-bg:#2e2717;--note-line:#8a6d2a}}*{box-sizing:border-box}body{background:var(--bg);color:var(--text);margin:0;font:16px/1.5 system-ui,-apple-system,Segoe UI,Roboto,sans-serif}h1{margin:0 0 .75rem;font-size:1.5rem;line-height:1.25}h2{margin:0 0 .75rem;font-size:1.125rem}a{color:var(--accent)}.center{place-items:center;min-height:100vh;padding:16px;display:grid}.shell{max-width:760px;margin:0 auto;padding:0 16px 48px}.topbar{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:8px 16px;padding:16px 0;display:flex}.topbar nav{align-items:center;gap:16px;display:flex}.brand{color:var(--text);margin:0 0 .5rem;font-weight:600;text-decoration:none}.topbar .brand{margin:0}.card{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);margin-bottom:24px;padding:24px}.narrow{width:100%;max-width:420px}label{margin:12px 0 6px;font-weight:500;display:block}input,select,textarea{width:100%;font:inherit;color:inherit;background:var(--bg);border:1px solid var(--line);border-radius:8px;padding:10px 12px}textarea{resize:vertical;min-height:140px}input:focus-visible,select:focus-visible,textarea:focus-visible,button:focus-visible,a:focus-visible{outline:2px solid var(--accent);outline-offset:2px}button,.button{font:inherit;border:1px solid var(--line);background:var(--surface);color:var(--text);cursor:pointer;border-radius:8px;padding:10px 18px;font-weight:500;text-decoration:none;display:inline-block}.primary{background:var(--accent);border-color:var(--accent);color:var(--accent-text)}form>.primary{width:100%;margin-top:16px}button:disabled{opacity:.6;cursor:default}button.link{color:var(--accent);background:0 0;border:0;padding:0;text-decoration:underline}.actions{flex-wrap:wrap;align-items:center;gap:12px 16px;margin-top:16px;display:flex}.muted{color:var(--muted)}.small{font-size:.875rem}.error{color:var(--error)}.success{color:var(--success)}.visually-hidden{clip:rect(0 0 0 0);width:1px;height:1px;position:absolute;overflow:hidden}.list ul{margin:0;padding:0;list-style:none}.list li a{border-bottom:1px solid var(--line);color:inherit;grid-template-columns:auto 1fr auto;grid-template-areas:"num title status"".date date";gap:2px 12px;padding:14px 4px;text-decoration:none;display:grid}.list li a:hover .title{text-decoration:underline}.num{color:var(--muted);grid-area:num}.title{overflow-wrap:anywhere;grid-area:title}.date{grid-area:date}.list .status{grid-area:status;align-self:start}.status{background:var(--status-bg);white-space:nowrap;border-radius:999px;padding:2px 10px;font-size:.8125rem;display:inline-block}.status-resolved,.status-closed{background:var(--status-done)}.status-waiting_employee{background:var(--status-wait)}.state{border-top:1px solid var(--line);border-bottom:1px solid var(--line);flex-wrap:wrap;align-items:center;gap:8px 12px;margin-bottom:16px;padding:12px 0;display:flex}.description{white-space:pre-wrap;overflow-wrap:anywhere;margin:0}.back{margin-bottom:16px;display:inline-block}.shell:has(.workspace){max-width:1120px}.queue-head{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px 24px;margin-bottom:16px;display:flex}.queue-head h1{margin:0}.queue-search{flex:260px;max-width:360px}.summary{flex-wrap:wrap;align-items:center;gap:8px 12px;margin-bottom:16px;display:flex}.summary-item{text-align:left;flex-direction:column;align-items:flex-start;min-width:112px;padding:10px 14px;display:flex}.summary-item.active{border-color:var(--accent);box-shadow:inset 0 0 0 1px var(--accent)}.summary-count{font-size:1.375rem;font-weight:600;line-height:1.2}.summary-more.active{font-weight:600;text-decoration:none}.queue{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);margin:0;padding:0;list-style:none}.queue li+li{border-top:1px solid var(--line)}.queue li a{color:inherit;grid-template-columns:56px minmax(0,1fr) auto 160px 130px;grid-template-areas:"num title status assignee date""num author status assignee date";align-items:center;gap:0 16px;padding:12px 16px;text-decoration:none;display:grid}.queue li a:hover .title{text-decoration:underline}.queue-author{grid-area:author}.queue-assignee{grid-area:assignee}.queue .status{grid-area:status}.queue .date{text-align:right}.unaccepted{color:var(--error);font-weight:600}.ticket-layout{grid-template-columns:minmax(0,1fr) 300px;align-items:start;gap:24px;display:grid}.ticket-side{position:sticky;top:16px}.ticket-side dl{margin:0}.ticket-side dt{color:var(--muted);margin-top:12px;font-size:.8125rem}.ticket-side dt:first-child{margin-top:0}.ticket-side dd{overflow-wrap:anywhere;margin:2px 0 0}.side-actions{gap:8px;margin-top:20px;display:grid}.close-form{border-top:1px solid var(--line);margin-top:20px;padding-top:16px}.close-form label{margin-top:0;font-size:.875rem}.close-form button{width:100%;margin-top:8px}.tabs{border-bottom:1px solid var(--line);gap:4px;margin:8px 0 16px;display:flex}.tabs button{color:var(--muted);background:0 0;border:0;border-bottom:2px solid #0000;border-radius:0;padding:8px 12px}.tabs button[aria-selected=true]{color:var(--text);border-bottom-color:var(--accent)}.thread,.history{margin:0;padding:0;list-style:none}.thread{gap:12px;margin:16px 0;display:grid}.message{border:1px solid var(--line);border-radius:10px;margin-right:48px;padding:12px 14px}.message.mine{background:var(--status-bg);border-color:#0000;margin:0 0 0 48px}.message.internal{background:var(--note-bg);border:1px dashed var(--note-line)}.message.solution{border-left:4px solid var(--success)}.message-meta{margin:0 0 4px}.history li{border-bottom:1px solid var(--line);padding:8px 0}.verdict{background:var(--status-done);border-radius:10px;margin-bottom:16px;padding:16px}.verdict p{margin:0;font-weight:600}.verdict .actions{margin-top:12px}.composer{border-top:1px solid var(--line);margin-top:16px;padding-top:16px}.composer.internal textarea{background:var(--note-bg);border:1px dashed var(--note-line)}.segmented{flex-wrap:wrap;gap:6px;margin-bottom:8px;display:flex}.segmented button{padding:6px 12px;font-size:.875rem}.segmented button[aria-checked=true]{background:var(--accent);border-color:var(--accent);color:var(--accent-text)}.composer>p{margin:0 0 8px}.incident-block{background:var(--status-wait);border-radius:10px;margin:12px 0;padding:12px 14px}.incident-block p{margin:0}.incident-updates{margin:8px 0 0;padding:0;list-style:none}.incident-updates li+li{margin-top:4px}.incident-tickets{margin:4px 0 0;padding:0;list-style:none}.incident-form{grid-template-columns:minmax(0,1fr) auto}.incident-list{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);margin:0;padding:0;list-style:none}.incident-list li+li{border-top:1px solid var(--line)}.incident-title{overflow-wrap:anywhere}.incident-row{color:inherit;grid-template-columns:minmax(0,1fr) auto 90px 130px;align-items:center;gap:12px;padding:12px 16px;text-decoration:none;display:grid}.catalog-list{margin:0 0 12px;padding:0;list-style:none}.catalog-list li{border-bottom:1px solid var(--line);grid-template-columns:minmax(0,1fr) 220px 90px;align-items:center;gap:8px 12px;padding:10px 0;display:grid}.catalog-list select{padding:6px 8px}.catalog-form{grid-template-columns:minmax(0,1fr) 150px 200px auto;gap:8px;display:grid}.notice{background:var(--status-bg);border-radius:8px;padding:10px 14px}@media (width<=760px){.catalog-list li,.catalog-form{grid-template-columns:1fr}}.picker,.people{margin:6px 0 0;padding:0;list-style:none}.picker button{text-align:left;border-width:0 0 1px;border-radius:0;width:100%}.chosen{margin:0}.people li{border-bottom:1px solid var(--line);grid-template-columns:minmax(0,1fr) 170px 230px;align-items:center;gap:8px 12px;padding:10px 0;display:grid}.people select{padding:6px 8px}.person{overflow-wrap:anywhere}.person-actions{justify-content:flex-end;gap:12px;display:flex}@media (width<=640px){.people li{grid-template-columns:1fr}.person-actions{justify-content:flex-start}}.side-form{border-top:1px solid var(--line);margin-top:16px;padding-top:16px}.side-form label{margin-top:8px;font-size:.875rem}.side-form-title{margin:0 0 8px;font-weight:600}.waiting-info{background:var(--status-wait);border-radius:8px;margin-top:8px;padding:8px 10px}.waiting-info p{margin:2px 0}.due{color:var(--error);font-weight:600}.uploads,.attachments{margin:8px 0 0;padding:0;list-style:none}.upload{grid-template-columns:40px minmax(0,1fr) auto auto;align-items:center;gap:10px;padding:6px 0;display:grid}.upload img,.file-icon{object-fit:cover;background:var(--status-bg);border-radius:6px;width:40px;height:40px}.file-icon{display:block}.upload-name{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.attachments{flex-wrap:wrap;align-items:flex-end;gap:8px 12px;display:flex}.attachment-image img{border:1px solid var(--line);border-radius:8px;max-width:240px;max-height:180px;display:block}.attachment-file{overflow-wrap:anywhere}.message .description+.attachments{margin-top:8px}@media (width<=900px){.ticket-layout{grid-template-columns:minmax(0,1fr)}.ticket-side{order:-1;position:static}.queue li a{grid-template-columns:auto minmax(0,1fr) auto;grid-template-areas:"num title status"".author assignee"".date date";gap:2px 12px}.queue .date{text-align:left}}@media (width<=520px){.message,.message.mine{margin:0}.card{padding:18px}.who{display:none}}